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Privacy Policy
Privacy Policy – Filter Security
Effective Date: November 2025
Filter Security (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information from visitors to our website, customers, and clients.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, billing address, property address (for CCTV installation), and payment information.
- Usage Information: IP address, browser type, pages visited, time spent on our website, and interactions with our online forms.
- Device Information: Device type, operating system, and mobile app usage (if applicable).
- Communications: Messages sent to us via WhatsApp, email, or contact forms.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our CCTV installation, security, and maintenance services.
- Process payments and send invoices/receipts.
- Communicate service updates, promotions, or responses to inquiries.
- Improve our website, services, and user experience.
- Comply with legal obligations, prevent fraud, and protect our business.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information in the following cases:
- With service providers and partners assisting us in service delivery (e.g., technicians, payment processors).
- If required by law or legal process.
- To protect rights, safety, or property of Filter Security or others.
4. Data Retention
- We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
- Customer CCTV installation data may be stored for up to 2 years for warranty and service purposes, unless a longer period is required by law.
5. Cookies & Tracking Technologies
- Our website may use cookies or similar tracking technologies to improve user experience, track website performance, and understand visitor behavior.
- You can choose to disable cookies in your browser, though some features may not function properly without them.
6. Security of Your Information
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
- Secure servers and SSL encryption for our website.
- Limited access to authorized personnel only.
- Regular monitoring and updating of security measures.
7. Your Rights
You have the right to:
- Access your personal information.
- Request correction or update of incorrect data.
- Request deletion of your personal data where legally permitted.
- Opt-out of marketing communications at any time.
To exercise these rights, contact us at: +92 344 4911154 or [email protected]
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
9. Children’s Privacy
Our services are not directed to children under 13 years. We do not knowingly collect personal information from children.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
Consent & Opt‑Out Clause: mention that by providing phone number or contacting you, user consents to receive WhatsApp/business messages; they have the right to withdraw consent any time—explain method (reply “STOP”, contact email, etc.).
Data Security & Handling Details: describe how you store messaging data (encrypted db, access control), how you protect user privacy, how you ensure data is not shared improperly.
Legal/Compliance Statement: depending on your jurisdiction (Pakistan), mention compliance with applicable data protection laws — even if no strong data‑privacy law, show that you commit to ethical data handling.
Clear Retention Policy for Messaging Data: e.g. “We retain WhatsApp chat history and metadata for up to X months/years, after which we purge permanently.”
Disclosure about Automation and Use of Cloud API: if you plan to send automated messages (follow-ups, templates), state that explicitly — honesty helps avoid rejection.
Contact & Data Subject Rights: keep your contact info (already present) — but mention rights like access, rectification, deletion, objection to processing, withdraw consent.
11. Contact Us
For questions regarding this Privacy Policy or your personal data, please contact:
Filter Security
FF-123 Defence Shopping Mall, Walton Road, Lahore, Pakistan
Phone: +92 344 4911154
Email: [email protected]